Frequently Asked Questions

Do I need to be over 18 to order?

Yes. All 2BUD Connection products are strictly for adults aged 18 and over. We may request proof of age before completing a delivery.

How do I place an order?

Browse the site, then tap Order via WhatsApp on any product — the message arrives pre-filled and we confirm availability, payment and delivery right in the chat. You can also call us at +254 727 343 949.

What payment methods do you accept?

M-Pesa, major credit and debit cards, and bank transfer. Payment details are shared securely when your order is confirmed.

How fast is delivery?

Within Nairobi, orders confirmed before 6:00 PM are delivered the same day. Outside Nairobi we ship countrywide via trusted couriers, typically arriving in 1–3 business days.

Is the packaging discreet?

Yes. Every order is packed in plain, unbranded, secure packaging with no indication of the contents.

Are your products authentic?

100%. We source directly from authorized distributors and guarantee the authenticity of every item we sell.

Can I return a product?

Unopened, unused products in their original packaging can be returned within 7 days of delivery. Consumables and opened items cannot be returned — see our Refund Policy for details.

Do you offer wholesale prices?

Yes — wholesale pricing is available on selected lines. Message us on WhatsApp with the products and quantities you're interested in.

How do I track my order?

For courier deliveries we share the tracking details on WhatsApp as soon as your parcel is dispatched. Nairobi same-day orders are updated in the chat by our rider.

How do I get in touch?

WhatsApp or call +254 727 343 949, or email hello@2budluxury.com. Support hours are Monday–Saturday, 9:00 AM – 6:00 PM EAT.