Privacy Policy

Effective August 6, 2026

This Privacy Policy explains how 2BUD Connection ("we", "us") collects, uses and protects your personal information when you use our website or buy from us. We handle personal data in line with the Data Protection Act, 2019 (Kenya).

1. Information we collect

• Contact and order details — your name, phone number, email address, delivery address, and the products you order.
• Payment information — payment confirmations (e.g. M-Pesa transaction references). We do not store card numbers.
• Communications — messages you send us on WhatsApp, by phone, email or through the site.
• Technical data — basic device and usage information (IP address, browser type, pages visited) collected automatically when you browse the site.

2. How we use it

• To process and deliver your orders and confirm payment.
• To respond to enquiries and provide customer support.
• To verify that customers are aged 18 or over.
• To improve our website, products and service.
• To meet our legal and tax obligations.

We do not sell your personal information, and we only send marketing messages if you have asked for them; you can opt out at any time.

3. Sharing

We share information only where needed to serve you: with delivery riders and courier partners (name, phone, address), with payment providers to confirm transactions, and with authorities where the law requires it.

4. Retention

We keep order records for as long as needed for business and legal purposes, then delete or anonymise them. You may ask us to delete your data sooner where the law allows.

5. Your rights

Under the Data Protection Act you have the right to access the personal data we hold about you, to ask for corrections or deletion, to object to processing, and to lodge a complaint with the Office of the Data Protection Commissioner.

6. Security

We use appropriate technical and organisational measures — encrypted connections, restricted access and reputable service providers — to protect your data. No system is completely secure, so please keep your own account and phone secure too.

7. Cookies

Our site uses minimal cookies and similar technologies necessary for it to function and to understand aggregate usage. You can control cookies through your browser settings.

8. Changes

We may update this policy from time to time; the version on this page, with its effective date, is the current one.

9. Contact

Questions or requests about your data: hello@2budluxury.com · +254 727 343 949 · 2BUD Connection, Miale, Lavington, Nairobi, Kenya.