Refund Policy

Effective August 6, 2026

Returns

You may return a product within 7 days of delivery, provided it is unopened, unused, and in its original packaging with any seals intact. To start a return, message us on WhatsApp at +254 727 343 949 or email hello@2budluxury.com with your order details and the reason for the return. Returns sent without prior arrangement may not be accepted.

Non-returnable items

• Consumables and perishables (cigars, wraps, gummies, honey and similar products) once opened or unsealed.
• Products with broken hygiene or safety seals.
• Items damaged through use, misuse or improper storage.
• Clearance or final-sale items marked as such.

Damaged, defective or wrong items

Inspect your order on delivery. If an item arrives damaged, defective, or isn't what you ordered, contact us within 48 hours with photos and we will replace it or refund you in full — including any delivery fee for that item.

Refunds

Once we receive and inspect an approved return, we will confirm the outcome on WhatsApp or email. Approved refunds are issued to your original payment method (e.g. M-Pesa) within 7 business days. Delivery fees are non-refundable except where the return is due to our error.

Exchanges

The fastest way to exchange is to arrange a return of the eligible item and place a new order once the return is approved.

Contact

2BUD Connection · Miale, Lavington, Nairobi, Kenya · hello@2budluxury.com · +254 727 343 949